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If the answers vary significantly from rep to rep, or if nobody can answer question three with real confidence, you don't have a broken CRM. You have a set of well-intentioned habits standing in for a process — and that's a much more useful, and more fixable, thing to know.
CRM-System

Why Most Sales Teams Don’t Actually Have a Process — They Have Habits

A short self-diagnostic

If you want a quick read on where your own team stands, ask a handful of reps these three questions separately, without letting them compare notes first:

What has to happen for a deal to move from your second stage to your third?
What’s your team’s average time-to-close, and how confident are you in that number?
What made you lose the last deal you lost — and was that the same reason the last one was lost too?

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